Workout is a term often used by mortgage lenders to describe the process by which they attempt to get you caught up on your mortgage before filing for foreclosure. This means that they will try to offer a temporary forbearance to help you get back on your feet, or if thats not possibe for them then they will attempt to to get you into a payment agreeement so that you can pay back the amount you owe in arrears (the back payments or the amount youve fallen behind on your mortgage).
Most lender's workout departments will contact you the first time when you are about 16 or more days late on your payment.
Often these forbearance agreements are hard to pay. The payment agreements are usually much higher then your normal mortgage. Take the time to contact a mortgage professional before entering into one of these agreements. It may be more cost effective to refinance into a new mortgage and get a fresh start.
Workout departments are often called loss mitigation departments by the lender.
These are looked as forbearance agreements depending on how late you are on your mortgage payments they can get a little crazy on the payment plans or as flexible as they can be. Always consult with the lender first.